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Welcome to Haven Health -a part of Suffolk Primary Care


Did you know that you can measure your own blood pressure and weight in our waiting room? No appointment needed. Why not give it a try?
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Prescriptions – an overview



The surgery issues thousands of prescriptions every month. In order to do so effectively and safely, it is very helpful if patients can assist us by correctly following the surgery procedures. Prescriptions are either ACUTE (i.e. one off) or REPEAT (as the name suggests repeated regularly over a period of time) you do not need to see the Doctor each time you obtain a repeat prescription. If you are on any repeat prescriptions, these will be listed on the right hand side of your prescription and this can be used to re-order prescriptions by ticking the boxes and handing the prescription in to the surgery.


Please note that as from July 5th 2011 the surgery will be moving to a system in which the maximum length of a repeat prescription will change to 56 days (two months) as opposed to 84 days (three months). This is inline with what the majority of surgeries in the UK are doing & also with the guidance we have been given by NHS Suffolk.



How to order Repeat Prescriptions 

  • Complete the right hand side of your prescription form and hand it in to the surgery (the advantage of this is less writing for you and it is easier for us to read)
  • Come into the surgery and complete a request form-there is a collection box at the front of reception
  • Order online

Repeat Dispensing


For some patients who are prescribed certain types of medications (usually prescribed very regularly and with no changes), it is possible to collect all prescriptions directly from the pharmacy without having to contact the surgery. This arrangement is usually time limited to a maximum of one year. If you are interested in this, please ask at reception.


Important points: 

  • Please try to plan ahead and get your requests in to us in good time, noting in particular possible interruptions such as Bank Holidays
  • It takes a minimum of 48 hours to process a repeat prescription request. This does not include weekends.
  • We do NOT accept requests for prescriptions over the telephone as we do not consider this to be a safe practice.
  • If you receive a prescription from the hospital, this will also take at least 48 hours to process.
  • Some medications are subject to REVIEW DATES. This means that you will need to see, or speak to the Doctor on the telephone before another prescription can be issued. This is obligatory for Doctors to carry out, and can be frustrating for patients who do not notice a review date, or fail to take action on it. If there is a review date on your prescription form it will be clearly marked.
  • We allow patients or their relatives / friends / representatives to pick up prescriptions at reception-a number of local pharmacies do pick up and deliver prescriptions as a service to patients
  • Please use our “Out of Hours” for a list of pharmacies which are open outside of normal hours

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