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Welcome to Haven Health -a part of Suffolk Primary Care


Did you know that you can measure your own blood pressure and weight in our waiting room? No appointment needed. Why not give it a try?
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Flu Pre-Bookable Appointments ( posted on Nov 11, 2019 )

18yrs +

11 November 2019

14 Novemebr 2019

19 November 2019


Under 18yrs

22 November 2019


Any age - 29 November 2019

( posted on Sep 24, 2019 )

Seasonal Flu Clinic


65yrs +

18-64yrs in at Risk Groups


  9th Oct 2019         14:00-17:30

16th Oct 2019         14:00-17:30

Seasonal Flu Clinics 2019/2020 ( posted on Sep 9, 2019 )

Over 65yrs

18th September 2019

2pm - 5.30pm



18yrs +

25th September 2019

2pm - 5.30pm


Please book your appointment either online or by telephoning reception

Be Part of Research ( posted on Aug 15, 2019 )

This website gives patients the opportunity to find out about Health and Social Care research that is taking place across the UK and also to take part in trials that you may be interested in:






MIU ( posted on Dec 5, 2018 )

Felixstowe Hospital


Drop-in for a coffee at

His Lordship’s Library

 The Orwell Hotel

Friday 7 December (9am to 12noon)



Your Patient Group

 invites you to learn about proposed plans to make some changes to the Minor Injuries Unit and to start a new “Frailty Service” to support the elderly in Felixstowe

GP Survey Results ( posted on Aug 11, 2018 )

The NHS England GP Survey results are published here:




The website is quite slow to load some patience is required.


Please let us know what you think.

Goodbye to our departing GP Registrar and hello to our new one! ( posted on Aug 6, 2018 )



It's a very fond farewell to Dr Salman who has completed

her training at Haven Health and now moves on to a post in 

Toronto, Canada. She has received many positive and favourable

comments from patients and we wish her all the very best.  

Hello !


It's a very warm Haven Health welcome to Dr Kayleigh Weedon.

Kayleigh graduated MBBS after six years at UEA in Norwich , then spent

a year as a Foundation Dr at James Paget Hospital in Gt Yarmouth before completing her second Foundation Year at at the Norfolk and Norwich Hospital. Her clinical interests are in Psychiatry and Urology. When not looking after patients she enjoys swimming and exploring National Trust Properties.


GDPR and your data ( posted on May 25, 2018 )

You may have heard a lot in the news about GDPR and your Data recently.


For further information please click HERE and HERE

Sue Ryder Dementia Together Service ( posted on Jan 29, 2018 )

A Dementia Together Advisor from Sue Ryder will be in the surgery

on Thursday 4th February from 9 30 am to 1 pm


He will be available (no appointments required) to talk to patients and /or their relatives


Dementia Together is:  LEAFLET HERE


“Practical information and support for people who are curious concerned about, or are living with dementia, and their carers in Suffolk”


They can address:

  • Anything NON MEDICAL but to do with dementia
  • advice re choice of care homes, home care
  • benefits
  • issues around driving
  • general advice


08081 688 000


Please note that if you wish to see a consultant privately, for example at

The Nuffield, you MUST have a GP referral in place. 


Please do not make an appointment to see a consultant before discussing the referral with a GP, as the consultant may not see you.  

Welcome Emma Howlett - Advanced Nurse Practitioner ( posted on Jan 10, 2018 )

We would like to welcome Emma Howlett to Haven Health as our new Advanced Nurse Practitioner. Emma completed her initial nurse training at University of East Anglia and completed her Advanced Nurse Practitioner training at University Campus Suffolk. Emma is happy to see anyone above the age of 12 months with common and minor illnesses such as sore throats, chest infections, ear infections etc. Emma can also prescribe and order test requests such as x-rays. In her spare time, she enjoys walking her 8 month old Sprocker Spaniel, attending regular boot camp classes as well as yoga. Her favourite get away is camping in Scotland whilst reading a good historical or crime novel. Emma is also interested in acupuncture.


New walk in 'Flu clinic Date ( posted on Oct 5, 2017 )

Walk in 'Flu clinic on Wednesday 15th November 2 p.m. to 5p.m.


Available to ALL at risk patients including at risk children.


ALL children aged 2 or 3 as at 31st August 2017 are eligible to be vaccinated against 'Flu at Haven Health.


Any child in reception class and school years 1,2,3 & 4 will be vaccinated at school.


Bookable 'Flu clinics on Friday 3rd November and Thursday 9th November


More Information?


NHS Choices 'Flu Information



Joint Patient Participation Group Meeting ( posted on Sep 18, 2017 )

There will be joint Patient Participation Group meeting for patients of Haven Health,

Howard House and Walton Surgery, which will be held at

Howard House Surgery on Tuesday 26th of September from 6 05 PM

onwards. The main items under discussion will be the collaboration between the

three practices in providing the On the Day Service and the Domiciliary Care Team.

Any registered patientfrom the three surgeries is welcome to attend.

We hope that a representative from

Health Watch will attend too.

Haven Health Walk in 'Flu Clincs Winter 2017 ( posted on Sep 11, 2017 )

Haven Health 'Flu Immunisation Clinics Winter 2017


The first walk in 'Flu clinics will be on:


Friday 22nd of September

2 00 pm -5 00 pm


Friday 29th September

2 00 pm -5 00 pm


No appointment required


N.B. These are for ADULTS only (over 18 years of age)

As soon as we are certain on delivery dates for

the Children's vaccine we will advertise dates for these.

The children's vaccine is currently not going to be available until October 2017.


Separate arrangements will be made to vaccinate housebound patients and residents of Nursing & Care Homes.


More Information about 'Flu at the NHS Choices website










New Registrar ( posted on Aug 10, 2017 )

We would like to welcome Dr Salman, our new GP registrar.


Dr Salman is a qualified doctor in her final year of GP specialty training. She trained at the University of East Anglia in Norwich, before moving back to Suffolk to where she grew up in East Bergholt. She enjoys running, travelling, spending time with her friends and family, and meeting new people. She will be training with us for one year and is due to qualify in August 2018.


Important-Changes to our IT Systems ( posted on May 30, 2017 )

On June 13th and 14th 2017 we will be migrating all of our patient data onto a new clinical computer system.

We are doing this so that we can work more closely with other NHS services such as Ipswich Hospital, Community Nursing, Health Visitors and other practices within the Suffolk Single Partnership.


Whilst the migration itself is a major task, we will be supported by a large team of NHS IT staff when the system goes "live". We will aim to minimise disruption to patient services as much as possible, however we do need to advise patients of the following:


  • It will not be possible to book advance appointments beyond the end of June 2017 until the system is fully live which will be on June 15th 2017. We apologise for any inconvenience caused by this, there is genuinely no alternative course of action
  • Any patient who has a repeat prescription that would normally be renewed between June 6th and June 14th is advised to request their medication early, ideally from May 31st onwards
  • There will be delays in producing medical reports and letters

We would like to apologise for any delays and disruiptions caused by this and request the  kind understanding of our patients.

'Flu Clinics 2016 ( posted on Sep 8, 2016 )

Walk in ‘Flu immunisation clinics will be held on the following dates:


We have one of the highest immunisation rates in the East of England-please help us to keep it that way!


Wed 5th October                                 2.30 pm to 5.30 pm


Friday 14th October                           2.30 pm to 5.30 pm


NO appointment is required.


We know have stocks of nasal spray vaccines for chilcren. All patients aged 2, 3& 4 years old -as at 31st August 2016-are eligible for vaccination, as well as any young person in an "at risk " category.


For more information about'Flu Immunisation & who is eligible, please follow the links below to the NHS Choices website.


Information about ‘Flu in general:




Information about ‘Flu immunisation for adults-who should be immunised




Information about ‘Flu immunisation for children



Meet our new GP Registrar Dr Dennis Murphy ( posted on Aug 11, 2016 )



Dennis is originally a native of Texas who came to England whilst serving with the USAF. After completing his service he studied at Anglia Ruskin University and then the University of East Anglia, gaining a Bio-Medical Science degree and a medical degree. He is in his third year of GP Vocational training and is due to qualify in August 2017.He has particular interests in paediatric medicine,and when not seeing patients,enjoys family life,playing the drums and church activities.



( posted on Jul 4, 2016 )

30 June 2016
Press release

PRESS RELEASE - Getting a grip on finances

Health commissioners in east and west Suffolk are highlighting a potentially serious financial shortfall in the health economy.


NHS Ipswich and East Suffolk and NHS West Suffolk clinical commissioning groups (CCGs), which are responsible for commissioning healthcare services for the 600,000 population, are faced with a challenging future as demand for NHS services continues to increase. An expanding and ageing population and more people living with long term health conditions is placing further pressure on already over-stretched finances. 

The CCGs are currently not in debt, but they are at risk of spending in this financial year more than is in their budget by £13m - unless further efficiencies can be made.


Dr Ed Garratt, the CCGs’ chief officer said: “While we have predicted financial challenges in previous years, this is the most difficult financial position ever experienced by our CCGs. It is a situation which is being replicated across the country.


“We are not in debt, but we have a limited budget and are predicting that by the end of the year we will be spending more money than we have in our budget. We have a major challenge to balance the books. By law, CCGs are not allowed to spend more money than they receive.

“The priority of both CCGs is the commissioning of safe, high-quality health care services which balances the needs of local people and the financial resources available.


“We already work hard to make the NHS pound go as far as possible while maintaining a high standard of care. Suffolk has some of the best clinical outcomes in the country, such as in stroke and cancer, and in general high performing services. Current initiatives include providing more support for patients so they can be better treated at home and avoid an expensive hospital admission, providing additional support for Type 2 diabetes patients so they can better look after their own condition and greater levels of partnership working with the county’s health and social care organisations. Additionally, both CCGs management costs, at 1.6% of our budget, are among the lowest in the country.


“Clearly, there is a lot of work that needs to be done and over the coming months we will be inviting local people to have their say. The NHS belongs to us all and it is important that we work together to make sure NHS services in Suffolk are the best they can be."

Local people are being encouraged to stay in touch with their CCG by signing up to receive regular updates:

NHS West Suffolk CCG - click HERE

NHS Ipswich and East Suffolk CCG - click HERE


Dr Silovsky ( posted on Feb 12, 2016 )

One year after sustaining a serious spinal injury, whilst abroad on holiday, Dr Silovsky has reached the very sad conclusion that he now has no option but to take medical retirement from his position as Senior Partner at Haven Health medical centre.


Despite strenuous and sustained efforts on his part, and the best  interventions from specialists, he has had to accept that he is no longer in a position to carry out his role as effectively as he would wish, and to care for his many patients in the way that he has been accustomed to doing for the past 23 years. Fortunately his mobility is intact but sadly he still has significant chronic pain.


We know that this news will be a great sadness for many Haven Health patients, as well as all his colleagues at the Practice and across the wider Suffolk health care community.


We are making arrangements for all of his patients to be able to express their best wishes to him. To this end, from next Wednesday 17th   February, a memories book will be available at Haven Health reception to which all patients are invited to contribute. We will also be making arrangements for a future date when Dr Silovsky will be at the surgery to say goodbye to patients in person.

Further 'Flu Clinics for 2015 ( posted on Oct 19, 2015 )

Tuesday 3rd of November 3 pm till 5 30 pm.


This clinic is for patients under 18 years old ONLY and will consist of bookable appointments.

This clinic is for any patients deemed at risk from 'Flu (aged under 18 years old) and

ALL two , three and four year olds.


Friday 30th October 2 30 to 5 30 pm


This clinic is for ALL at risk patients and is a WALK IN clinic, no appointments are required.

Flu Clinic's 2015 ( posted on Aug 12, 2015 )

Yes, it's that time again!


This year's flu clinics will be held on FRIDAY 25TH SEPTEMBER

and WEDNESDAY 7TH OCTOBER both 2.30pm - 5.30pm.

These will be walk-in clinics for ADULTS ONLY (18+). 

Due to a delay on availability of supplies of the Children's Vaccine

We will advise the dates of the children's sessions in the near future.


Many thanks



Dr Silovsky-No news on his return ( posted on Mar 5, 2015 )

Unfortunately we are unable to say when Dr Silovsky will return to work at the surgery,

this update is dated 19th October 2015.

Changes to online patient access ( posted on Nov 4, 2014 )

From Tuesday December 9th 2014 we will be closing the online prescription

request facility on this website and all patients currently using this service will be

asked to use our more recent online prescription request service at www.patient.co.uk.


The reason for this is that the new facility is linked directly to our patient electronic

record and allows for patients to see an exact list of their current prescription items

as they appear on the medical record-no more problems with having to insert lists

of medications or patient details. More importantly, the new website is even more

secure and conforms to the very latest technical standards.

Patients will also be able to book appointments online.


In order to register at the new website patients will need to request

online access patient log in details from reception.

Alternatively the Practice Manager Alasdair McEwan is happy to send you the log in

details via secure e mail please contact him on direct dial 01394 694 860.


To access a guide on how to register please go to:online access guide

Next Haven Health Patient Participation Group Meeting ( posted on Oct 1, 2014 )

The next Haven Health PPG meeting will be a  joint one, in partnership with patients & staff from all three other Felixstowe Surgeries present. It will be held at

Howard House Surgery in Felixstowe

(31 Orwell Road ~ Felixstowe ~ Suffolk IP11 7DD) starting at 7 pm.

Our invited guest will be Ms. Gulshan Kayembe (Patient and Public Involvement Lay Member IESCCG Governing Board).

We have had apologies from Dr Therese Coffey MP and as yet no formal response from NHS England Area Team.

An agenda is currently being compiled at present and reads as below:

1.    News from the practices-review of local activities ( Nursing Home LES, Admissions Avoidance, practice funding)
2.    Review of each PPG: How have they been working, any good points that can be shared?
3.    Open Floor discussion

It would be helpful to have an idea on numbers that will be attending, please contact the surgery if you intend to come.

'Flu Immunisation Clinics 2014 -2015 ( posted on Sep 13, 2014 )

Who is eligible for ‘Flu Vaccination?

When should you attend?

Comments / Other Information

All Patients over the age of 65 on 31st March 2014

Walk in clinics on 24th Sept 2-5.30pm, 10th Oct 2-5.30pm

No appointment necessary

Some patients will be offered immunisation against  Shingles

Housebound /Residential / Nursing Home patients will be immunised at their place of residence

All pregnant women

Walk in clinics on 24th Sept 2-5.30pm, 10th Oct 2-5.30pm

OR when you see the Midwife

You will also be offered immunisation against Pertussis (Whooping Cough)

Carers- those who are in receipt of carer’s allowance, or those who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill.

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

Patients with Asthma (some restrictions) patients with a long term respiratory illness aged from 6 months to 64 years of age

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

Patients with Diabetes aged from 6 months to 64 years of age

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

Patients with Heart Disease aged from 6 months to 64 years of age

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

Patients with Chronic Liver Disease aged from 6 months to 64 years of age

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

Patients with Chronic Kidney Disease aged from 6 months to 64 years of age

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

Patients that are Immuno-suppressed (as a result of disease or treatment ) OR household contacts of such patients aged from 6 months to 64 years of age

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

Patients who have had a Stroke, Transient Ischaemic Attacks (TIA), or who suffer from a disease of the nervous system aged from 6 months to 64 years of age

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

ALL  Children aged 2, 3 & 4 years old with a date of birth between 02/09/2009 and 01/09/2012

Walk in clinic  10th Oct 2-5.30pm

Bookable Clinic on Thursday 9th October 2-5 30 p.m.

Vaccination-nasally administered not an injection

No appointment necessary

Patients with Chronic Neurological illness aged from 6 months to 64 years of age

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

Patients with Splenic dysfunction aged from 6 months to 64 years of age

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

People living in Long Stay Residential Care Homes and Nursing Homes

Walk in clinics on 24th Sept 2-5.30pm (not for under 18s), 10th Oct 2-5.30pm

No appointment necessary

Welcome to our new GP Registrar ( posted on Aug 15, 2014 )

We are delighted to welcome our new GP Registrar Dr Aaron Mendoza, who will be with us for the next 12 months.

Dr Mendoza is a qualified doctor in his final year of GP speciality training- equivalent to a Hospital Senior Registrar. He is joining us from Ipswich hospital and trained at UEA

medical school in Norwich.


   Dr Mendoza is 28 years old and has many interests including training for the "Tough Mudder" competition which is a 12 mile run through an obstacle course. The training for this competition includes many trips to the gym as well as long runs after work. Dr Mendoza is interested in a variety of sports such as hockey which he played during his time at UEA, he was also president of the hockey club. His other interests include long walks with his dogs and a love of good food.





PUT PATIENTS FIRST: Back General Practice ( posted on Jul 3, 2014 )

Waiting times to see a GP or practice nurse are soaring.

Funding for general practice is plummeting.

Up to 100 practices in the UK , serving 700,000 patients,  face closure over the next few months.

Don’t let this be the future of general practice, select your country below and sign the petition today!


Road Closure ( posted on May 21, 2014 )

Suffolk County Council will be carrying out road repairs from 27th May 2014. This will be done in two phases.


Phase 1 - From Cavendish Park Road (Morrisons Roundabout) to the service road accessing Haven Health. The Northbound carriageway will be closed from 9am to 15.30pm for up to three days.


Phase 2 - From service road accessing Haven Health to Grange Road. This will be carried out using temporary Traffic control e.g Traffic Lights.


The dates may change or take longer to complete if there are delays.



Government care.data upload postponed ( posted on Feb 24, 2014 )

The GPs at haven health Welcome the decision of NHS England to postpone the upload of patient data known as care. data from GPs surgeries for a period of six months until September 2014. For patients who wish to find more information about this please visit the confidentiality page on our website or click here, you will find links to leaflets and further sources of information at the bottom of the page.


We are reproducing in full below a statement in response to the postponement by the EM I S Webb national user's group on the subject of the postponement, with which we wholeheartedly agree and would recommend to our patients.


Postponement  of care.data extractions


The EMIS NUG welcomes the announcement by NHS England  that the care.data extractions have been postponed until September. Let us hope that this will now give some time to discuss  the precise  implementation and uses of care.data so that the benefits  of the information held in primary  care can be maximised, while not compromising the relationships of trust required  to deliver high standards of primary care to patients.


As public awareness of care.data has risen (all be it slowly) we have seen a rise in the opt out rate: is this just because  people don’t understand, or is it because  NHS England have misread  the public mood of trust for those in authority?


The next six months  must not be used by NHS England  to lecture us on how it’s all OK, but must be used to engage  in a genuine  consultation with the many groups and individuals (professional and patient) who have understanding and experience in this field. It must be used to ensure that there is absolute  clarity about who will have access to information and what information; it must be used to look at the processes and ensure that those which minimise  the risks are used (eg pseudonimisation at source);  it must be used to develop  a very clear guideline  on the purposes  for which the information will be shared (is it for support  of health and social care only, or could it be for any use as suggested in paragraph 2.3.1 of the HSCIC Information Governance Assessment) ; and it must be used to engage  in an honest debate about the risks and benefits  such that patients  can make appropriate decisions based on their own circumstances.


If the public are to accept this programme they need to be convinced of the benefits and the governance, this can only be accomplished by open debate.  When clearly explained to patients  many are happy for their information to be shared in any way required,  some opt to share with HSCIC,  but not beyond,  while others are happy for their hospital  data to be used freely, but prefer to keep their GP data private.  Yet others are happy to share for a specific  identified  project,  but wish to give their own consent  on a case by case basis. If we are to maximise the benefits  of the data held in primary  care all of these views must be respected.


It is also a time to reflect on the fact that before care.data NHS England  has already commissioned GPES, a system for extracting information in a case by case manner with clear consent  and governance processes controlled by the practice  as data controller. How much of what NHSE is now seeking  to do through  a single large database  could be managed more appropriately on a case by case basis using GPES?


On behalf of it members the NUG will continue  to raise questions where they need raising.   It will continue  to champion the use of Pseudonimisation at source.



Patient Participation Group ( posted on Jan 28, 2014 )

The next PPG meeting will be held at Haven Health on Wednesday 5th February at 18.30.  Please feel free to arrive at 18.15 for tea and biscuits. Dr K Silovsky will be in attendance.

We hope to see you all there.


Dr Richard Bennett ( posted on Jan 2, 2014 )

It is with great sadness that we advise you that Dr Richard Bennett passed away suddenly on Monday 30th December 2013.  Richard was a well respected GP Partner at Haven Health from 1996 to 2006, who was loved by his patients and staff alike.  Latterly, he worked for a Medical Foundation, helping victims of torture.


Our thoughts are with his family and friends at this sad time.  He will be missed by us all.

NHS England Patient Survey Results ( posted on Dec 16, 2013 )

This is the latest patient opinion survey conducted by IPSOS MORI for NHS England. You can download a pdf document here with the results for Haven Health compared against the scores for the local Clinical Commissioning Group (Ipswich and East Suffolk) and  national scores.


You can visit the Survey Website here should you wish to look at the data in more detail. There are a number of options for analysing / downloading data from all the GP Surgeries in the UK.


We welcome comments , suggestions and criticisms from patients. Please e mail the Practice Manager:



Important Changes to the way that your data is handled ( posted on Sep 19, 2013 )




Are you aware that your personal medical information that you share with 

your GP or other healthcare professional is about to be extracted and stored 

on a computer outside of the control of this practice, where the practice will 

have no say on who has access to that information? 


Purpose of this leaflet:


There are changes occurring in how we protect the confidential and personal 

information that we record in your medical records. The changes make it a legal 

obligation for us to share your information (see below).  The proposed benefits of

sharing identifiable data are to help to plan and monitor effective patient services, 

especially where patients receive care from several different organisations.  


We feel it is vital that you as our patient are made aware of these changes. This 

leaflet has been produced to help you understand what currently happens to 

information you share with your health professional and how that information may 

be used outside of your direct care.   


The majority of patients come to their GP Practice when they have something wrong 

with them. Problems discussed are usually of a personal nature and patients expect 

that the information they are sharing will remain confidential. This confidentiality is 

central to the trust between healthcare professionals and you as our patient. 

Without doctor-patient confidentiality, you may be reluctant to disclose information 

of a personal nature that we may need to help provide you with the best possible 



What we record at Our Practice


Healthcare professionals in our practice record information about the care we 

provide. The type of information that is recorded includes the following; 

  • demographics, eg address, phone number, email, date of birth, gender etc.
  • what you tell us when you see us in consultations, eg about your physical and psychological health and social circumstances
  • diagnoses, investigations, treatments, referrals, family background
  • social information, eg housing status, alcohol, smoking data
  • third party sources, eg hospital letters, A&E attendances, relatives, carers, insurance companies, solicitors

What we already share about you: 


We share different types of information about our patients. These include:  


Personal information about you and your illness, when needed for your direct care, e.g. referral to hospital consultants,District Nurses, Health Visitors, Miwives, Counsellors, the Summary Care Record


Patient Information for public health, in order to arrange programmes for childhood immunisations, communicable diseases, cervical smears and retinal screening


 With explicit consent, personal information to other organisations outsied the NHS, e.g. insurance companies,  benefits agencies.  


Limited informationabout you, if relevant, to protect you and others e.g. social services child protection investigations 


Ubnder certain acts of parliament to protect you and others e.g. Court Order


Summary information which is anonymised (can not identify you) e.g. quality and outcome frameworks (QoF), medical research and clinical audit.  


It is also important to understand that currently a limited amount of patient information or data is used mostly at local level to help design health services or 

undertake clinical audit.  Some information is used at a national level.  Information from lots of individual patients allows the NHS to build a picture of what is 

happening to the nation’s health. The majority of this information is anonymised before it leaves the healthcare professional, in other words no one can identify who 

the information relates to.  


How we protect your personal information:


Currently, your GP is responsible for protecting your information and to do this they comply with the Data Protection Act 1998 (DPA). As part of the DPA, all healthcare 

professionals have an obligation to only share information on a need to know basis.


For further information on the DPA please follow this link; (http://www.legislation.gov.uk/ukpga/1998/29/contents). 


The physical storage of information is on secure servers which are protected by firewalls. Access to the information is by strong authenticated password. The 

number of people who have access to your information is limited to members of the practice team and in a few instances some pre agreed data is shared with other health care professional e.g. District Nurses but on a need to know basis. 


Personal information about you and your illness, when needed for your  Patient identifiable information to public health, in order to arrange  With explicit consent, personal information to other organisations outside  Limited information about you, if relevant, to protect you and others, e.g. to  under certain acts of parliament to protect you and others e.g. court order   Summary information which is anonymised (can not identify you) e.g. 


So what is changing?


Under the Health and Social Care Act 2012 the Health & Social Care Information Centre (HSCIC) on behalf of NHS England (the body responsible for commissioning 

health services across England) will be able to extract personal and identifiable information about all patients in England.  The programme, called care.data, is 

administered by the HSCIC using software and services provided by a private sector company. Once your identifiable information has been taken from different health organisations (GP practices , hospitals, mental health trusts) it will then be linked 

together to produce a complete record about you.  This information will be stored on national secure servers and will be managed by HSCIC.  Although access to 

information will be strictly controlled, the HSCIC is planning to share this information with other organisations both NHS and private.  The HSCIC will decide 

what information they will share and who they then share this information with.   


Your GP will not be able to object to this information being released to HSCIC and will no longer be able to protect your information under the DPA as stated above. 

Effectively, where the HSCIC is concerned the health and social care act over rules the DPA with regard to disclosure of personal information. 


What you need to do:


    -  If you are happy for NHS England to direct the HSCIC to extract, store and manage/use your personal information then you need do nothing 

as the information will be automatically taken from your GP’s computer systems.  

    -  If you don’t wish your information to be extracted then you MUST inform your GP practice who will then block the uploading of your 

identifiable and personal information to the HSCIC.  

-  If you are happy for your information to be extracted and used by the HSCIC for anonymised reports but NOT shared by the HSCIC with other 

agencies or companies in identifiable format, you can ask your GP practice to add a code to your record which will alert the HSCIC not to use your 

information in this way. 

    -  It should be emphasised that your access to health care and the care that you receive will not be affected by either decision.  


Further information: 


If you have any questions or concerns regarding what you read in this leaflet, please contact reception at the surgery or visit our website: www.havenhealth.nhs.uk


More information is available at: http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Pages/care-data.aspx  


 If you want to download this information as a leaflet, click here. If you want to download an opt out form, click here.


If you want to access more information from the government on this issue, click here.




'Flu Clinics 2013 Dates and Information ( posted on Sep 17, 2013 )



Who is eligible for ‘Flu Vaccination?

When should you attend?

Comments / Other Information

All Patients over the age of 65 on 1st Sept 2013

Walk in clinics on 2nd Oct 2-5.30pm, 16th Oct 2-5.30pm, 8th Nov 3.30-6pm

No appointment necessary

Some patients will be offered immunisation against  Shingles

All pregnant women

Walk in clinics on 2nd Oct 2-5.30pm, 16th Oct 2-5.30pm, 8th Nov 3.30-6pm

OR by appointment OR when you see the midwife

You will also be offered immunisation against Pertussis (Whooping Cough)

Carers-those who are in receipt of carer’s allowance, or those who are the main carer of an older or disabled person whose welfare may be at risk if the carer falls ill.

Walk in clinics on 2nd Oct 2-5.30pm, 16th Oct 2-5.30pm, 8th Nov 3.30-6pm

No appointment necessary

Patients with Asthma (some restrictions) patients with a long term respiratory illness

Walk in clinics on 2nd Oct 2-5.30pm, 16th Oct 2-5.30pm, 8th Nov 3.30-6pm

No appointment necessary

Patients with Diabetes

Walk in clinics on 2nd Oct 2-5.30pm, 16th Oct 2-5.30pm, 8th Nov 3.30-6pm

No appointment necessary

Patients with Heart Disease

Walk in clinics on 2nd Oct 2-5.30pm, 16th Oct 2-5.30pm, 8th Nov 3.30-6pm

No appointment necessary

Patients with Chronic Liver Disease

Walk in clinics on 2nd Oct 2-5.30pm, 16th Oct 2-5.30pm, 8th Nov 3.30-6pm

No appointment necessary

Patients with Chronic Kidney Disease

Walk in clinics on 2nd Oct 2-5.30pm, 16th Oct 2-5.30pm, 8th Nov 3.30-6pm

No appointment necessary

Patients with are Immuno-suppressed (as a result of disease or treatment ) OR household contacts of such patients

Walk in clinics on 2nd Oct 2-5.30pm, 16th Oct 2-5.30pm, 8th Nov 3.30-6pm

No appointment necessary

Patients who have had a Stroke, Transient Ischaemic Attacks (TIA), or who suffer from a disease of the nervous system.

Walk in clinics on 2nd Oct 2-5.30pm, 16th Oct 2-5.30pm, 8th Nov 3.30-6pm

No appointment necessary

All Children aged 2 & 3 years old with a date of birth between 02/09/2009 & 01/09/2011

By appointment only through reception-we will write to all families

New vaccination-nasally administered not an injection


There will be some bookable appointments in addition to the walk in clinics and these will be advertised shortly.


All housebound patients who require vaccination will be immunised at home by members of the Community Team.


Not sure about anything?  Please contact reception 01394 670 107 OR go to our website www.havenhealth.nhs.uk



To download this information as a document please click here. To download a general leaflet about Flu 2013 - 2014 please click here. To download a leaflet about the new Flu Vaccination for children please click here. To visit our web page about Flu, please click here.

Felixstowe Surgeries Patient Groups meet with Dr Therese Coffey MP ( posted on May 20, 2013 )


Dr Therese Coffey MP meets with Felixstowe Surgeries' Patient Participation Groups



Felixstowe Surgeries Patient Groups


A meeting was held on Friday 17th May at Howard House Surgery between representatives of local Patient Participation Groups and Dr Therese Coffey MP.  The meeting was attended by around twenty people including patients from all the Felixstowe practices and a number of Practice Managers and GPs. In a wide ranging and lively meeting Dr Coffey was able to see at first hand how Patient Participation Groups function and also to answer questions put to her by members of the group. The minutes of this meeting are now available for down load in pdf format here.

Surgery News Update ( posted on Mar 4, 2013 )



Do you want to take part in our patient survey this year and give YOUR views on the surgery? If so there are two ways that you can do this. You can pick up a questionnaire from reception and fill it in, it takes only a few minutes. Alternatively, if you complete a feedback from (see top of website home page) and request a link to complete the survey online, we will send you a link and you can complete the survey from any internet connected computer. Please include your full name and date of birth so that we can verify that you are one of our patients. The survey is completely confidential and allows us to plan our services taking your views into account.




The next Patient Participation Group Meeting will be on Wednesday March 27th starting at 18 30, refreshments will be served from 18 15 ALL registered patients are welcome to attend. We will be revealing the results of our patient survey and discussing other important matters such as the new changes to the Health Service taking place from April 1st. Your views are important!




We are no longer operating the automated telephone booking system and this option has been removed from the telephone system menu. The system was very expensive to maintain and was being used very infrequently, after consultation with the Patient Participation Group it was decided to remove it.


Surgery Half day closing February 27th ( posted on Jan 31, 2013 )

The Surgery will again be closing for essential training on Wednesday 27th of February from 13 30 onwards.


Any patients who have a medical problem that cannot wait until the surgery re-opens on Thursday 28th February are asked to call the new national NHS number 111 (this is a free call).

Haven Health News January 2013 ( posted on Jan 7, 2013 )

Surgery Early Closing Thursday January 24th 2013


To allow for esential staff training and development, the surgery will close at 1 30 pm on Thursday January 24th. Patients who have a medical problem which cannot wait until the next day opening are asked to phone Harmoni out of hours service on 0300 130 3066. Please note that the out of hours service will be unable to deal with routine prescription requests during this time.



'Flu vaccination campaign 2012-2013


There remains a small stock of 'Flu vaccines. Any at risk patients who need to be vaccinated can arrange this by calling reception. Priority will be given to pregnant women and children and to those clinically judged to be most at risk. This year we have vaccinated nearly 1 500 patients against the 'Flu virus which is 77% of our overall at risk group.



Patient Participation Group


The next Patient Participation Group Meeting will be held on Wednesday January 23rd at 18 30 (refreshments served at 18 15). All registered patients are wlecome to attend.



Care Quality Commission Registration


Haven Health Surgery is now registered with the Care Quality Commission.  All of our activities are now regulated by the CQC and we are subject to inspection by them. To find out more about what this means, please click here to download an information document. This is a large file, it may take some time to download.

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