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Welcome to Haven Health -a part of Suffolk Primary Care

 

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

Stay at home if you have coronavirus symptoms

Stay at home if you have either:

  • a high temperature – you feel hot to touch on your chest or back
  • a new, continuous cough – this means you've started coughing repeatedly

Do not go to a GP surgery, pharmacy or hospital.

You do not need to contact 111 to tell them you're staying at home.

Testing for coronavirus is not needed if you're staying at home.

Read the NHS advice about staying home, including how long to isolate for.

Use the NHS 111 online coronavirus service if:

  • you feel you cannot cope with your symptoms at home
  • your condition gets worse
  • your symptoms do not get better after 7 days

Use the 111 coronavirus service

Only call 111 if you cannot get help online.

Advice in other parts of the UK

For region specific information and advice in:

Did you know that you can measure your own blood pressure and weight in our waiting room? No appointment needed. Why not give it a try?
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Minor Injuries

 

Minor Injury or Emergency?

                                                                                           

If you or another patient is suffering from a condition such as

  • Chest Pain
  • Breathing Difficulties
  • Heavy Bleeding
  • Unconsciousness 
  • Suspected bone fracture

Then you should contact 999 immediately for an ambulance or proceed to Accident & Emergency at your nearest hospital.

 

We will see patients with Minor Injuries such as

  • Sprains
  • Bruises
  • Small superficial burns
  • Insect bites
  • Cuts etc.

Sometimes it is necessary to send patients for an  x-ray or other kinds of tests which we cannot carry out in the surgery. Where possible these will be carried out at the Felixstowe General Hospital Site but on occasion it may be necessary to send patients to Ipswich Hospital.

 

It may be also be necessary for patients, once assessed, to be sent to hospital. Patients will be assessed initially by the Duty Doctor who will decide on the appropriate course of action. Initial assessment may be carried out by telephone, a same day appointment will always be offered where necessary.

 

 On some occasions this may involve periods of waiting, we hope that our patients will be understanding when this happens.

 

For advice on what to do if you have a minor injury when the surgery is closed, please follow the link to our out of hours page 

 

 

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